Privacy Policy
1. Introducing you to Olive Group and the Application of this Privacy Policy
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1.1 Olive Media (Australasia) No 1 Pty Ltd ABN 28 035 196 286 T/A Olive Group (Olive Group) is part of an enterprise with
business operations in the United Kingdom, Ireland, the United States of America, Australia, Nepal and India.
1.2 Olive Group is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 Cth (the Privacy Act). The APPs set out the way organisations and government agencies can collect and use, disclose and provide access to personal and sensitive information.
(a) Personal information is information that identifies or could identify a person, whether it is true or not. It includes,
for example, your name, age, gender, contact details, bank account details and medical records.
(b) Sensitive information as defined by the Privacy Act 1988 (as amended), is also personal information but relates
to your opinions, views, racial or ethnic origin, political options or affiliations, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or criminal record or health, genetic, biometric information or biometric templates.
We respect your personal information, and this Privacy Policy explains how we manage it. This Privacy Policy covers Olive Group and all of its related companies.
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1.3 Notwithstanding any references to specific examples in this Privacy Policy, those examples are not to be taken as an exhaustive list of personal information collected by Olive Group.
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1.4 For further information please contact us at hello@olivegroup.com.au
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2. What we do
Examples of current services where Olive Group might collect your personal or sensitive information include:
(a) Processing your application and request/s for products and/or services;
(b) Considering your eligibility for our products and/or services;
(c) Administering your account including requests and the provision of products and/or services;
(d) Providing reports on your product and/or services activities as requested by you;
(e) Communicating with you regarding the management of your account or membership;
(f) Delivering products and/or services to you via the post where our employees and/or a Service Provider will need to know at a minimum your name and address in order to deliver the services and products; and
(g) Letting you know of special offers or discounts from Olive Group or our partner organisations that are available to you.
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3. Why we Collect and Use Personal Information
3.1 At Olive Group we take your personal privacy seriously. Olive Group may collect personal information about you:
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(a) because you have provided it directly to Olive Group, for instance contact details, date of birth, title gender and credit card numbers or bank account details;
(b) to provide a service that you have requested such as providing details to another association for the allocation of reward or professional development points;
(c) to provide you with the most appropriate services for your needs;
(d) to improve our services, for instance, through the collection and analysis of statistical and research data and use of cookies;
(e) because you work for us;
(f) for purposes directly related to any of the above and any of Olive Group’s services;
(g) to provide follow-up on information regarding Olive Group including responding to comments or questions or providing our services to you;
(h) to meet any requirements of government funding for programs including receiving, collecting and collating de- identified statistical information; and
(i) to monitor and evaluate existing services and plan for future services. If we are required to share your information with government or regulatory bodies (such as the Australian Tax Office and ASIC) as required or authorised by law.
3.2 We only use your personal and sensitive information for purposes which are directly related to the reason you provided us with your information in the first place and where you would reasonably expect us to use your information. This may include sharing your personal or sensitive information with Service Providers.
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3.3 We may share your information with government or regulatory bodies (such as the Australian Tax Office and ASIC) as required or authorised by law. These agencies may also share this information with organisations or agencies outside Australia.
4. How we collect information
4.1 Whenever possible, we will collect personal information directly from you unless unreasonable or impractical for us to do so. Olive Group may also collect personal information in a variety of ways, including when you:
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(a) use our website;
(b) phone us;
(c) write to us;
(d) email us;
(e) visit us in person or at events;
(f) provide feedback to us;
(g) through the use of our services;
(h) through consultation or interviews;
(i) forms and questionnaires; and
(j) other evaluations.
5. Disclosure of Personal Information
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5.1 Disclosure of personal information to third parties
We will not disclose your personal information to another person unless you have given consent or if one of the exceptions under the Privacy Act applies.
Where possible, the information that could reasonably identify you as an individual is first removed.
5.2 Exceptions
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Except as set out above, Olive Group will not disclose your information to a third party unless one of the following applies:
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(a) you have given your consent for Olive Group to do so;
(b) you would reasonably expect us to use or give that information for another purpose related to the purpose for which it was collected (or in the case of sensitive information – directly related to the purpose for which it was collected);
(c) it is otherwise required or authorised by law; or
(d) it will prevent or lessen a serious threat to somebody’s life, health or safety or to public health or safety; or
(e) it is reasonably necessary for us to take appropriate action in relation to suspected unlawful activity, or misconduct of a serious nature that relates to our functions or activities; or
(f) it is reasonably necessary for the enforcement of a law conducted by an enforcement body.
5.3 Example of disclosure
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(a) Events
When you sign up for any of Olive Group’s events, Olive Group may release a copy of the delegates list for the event to event sponsors for the purpose of further promotion. Delegates will be given the option to withhold their consent to have their details disclosed in this manner at any time and as set out in this Privacy Policy.
(b) Online Payments for Services
Olive Group provides online products and services, and processes payments online through a third party merchant service provider. In order to process payments online, we will be required to disclose your name and credit card details to our third party merchant service provider.
6. Disclosure of information overseas
6.1 We may disclose personal information to overseas based organisations or agencies in the provision and /or administration of your account with us. We will undertake to protect your personal information by ensuring the country of the overseas based organisation or agency has similar protections in relation to privacy, or that we enter into contractual arrangements with the organisation or agency to ensure the protection of your privacy. These countries include the United Kingdom, Ireland, the United States of America, Nepal and India.
7. Can I remain anonymous?
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7.1 It is your choice to provide information to us. Wherever it is lawful and practicable, you have the option not to identify yourself or to use a fictional name when interacting with us. You can remain anonymous when using some parts of the Olive Group websites, or sites administered by Olive Group.
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7.2 It may be necessary for us to collect your personal or sensitive information if you would like certain materials or services. If you choose to withhold the information we require, we may not be able to provide you the services you have requested.
8. Security and storage of your information
8.1 Olive Group stores your information in a number of ways including physically (such as in paper form) or electronically with third party data storage providers. Your privacy and the security of your information is very important to us so where we store your information with third party providers, we will enter into contractual arrangements with those providers to ensure they take appropriate measures to protect your information.
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8.2 We take appropriate steps to protect your personal and sensitive information held by us from misuse, interference, unauthorised access, modification, loss or disclosure. This includes during storage, collection, processing and transfer and destruction of the information. These steps include but are not limited to:
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(a) ensuring our computer systems and websites have security systems in place such as up to date firewall and data encryption;
(b) maintaining security systems and monitoring of our premises;
(c) implementing confidentiality agreements with our employees and contractors, sub-contractors and service providers;
(d) requiring all employees and contractors who handle, deal or work with personal or sensitive information in the course of their duties with us to undergo training on our Privacy Policy and procedures, and information and data storage management, before undertaking those duties;
(e) maintaining document storage security policies and procedures; and
(f) implementing verification procedures for all inquiries/transactions to ensure only authorised people can access personal information.
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8.3 Olive Group’s websites may contain links to external websites. We recommend that you review the privacy policies of those external websites as we are not responsible for their privacy practices.
9. How to access and correct your information
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9.1 We will take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, up-to- date, complete, relevant, and not misleading.
9.2 We will correct any personal information that we believe to be incorrect, out-of-date, incomplete, irrelevant or misleading. This may include taking reasonable steps to notify any organisation or government agency to which information was disclosed about the correction. You may request to access or correct your personal information at any time by contacting the Privacy Officer using the contact details below. We will give you access to your information unless one of the exceptions under the Privacy Act applies. For example, if providing access would be unlawful or denying access is authorised by law.
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9.3 If you request to access or correct your information, we will respond within a reasonable time (usually within 30 days). If your request is refused, we will give you a written notice that sets out the reasons for refusal and how to complain about the decision.
10. Direct Communications and Promotional Materials
10.1 From time to time, we may send out promotional materials and informational materials from other government departments and third parties for Olive Group’s purposes.
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10.2 If you do not wish to receive these communications, please contact Olive Group to unsubscribe from that mailing list.
10.3 Your information may also be used by us to provide you with details of other organisation’s services where permitted by the Privacy Act or where you have consented to the use or disclosure of your personal information for direct communications and promotional materials.
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10.4 It is our policy that any direct communications or promotional material will include a statement advising that you can request to not receive further material from us by contacting us using the details provided. Please note that if you choose this option this will also prevent you receiving offers of discounts and notices of upcoming sales as well as all promotional and informational materials.
11. Cookies
11.1 The Olive Group website and sites administered by Olive Group use software known as ‘cookies’ to record your visit to the website and collect some statistical information. We use this information to help administer and improve our websites. We do not use this information to personally identify you. Information we may collect includes:
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(a) your server address;
(b) your domain name;
(c) the date and time or access to the website;
(d) pages accessed and documents downloaded;
(e) the previous site visited;
(f) if you have visited the website before; and
(g) the type of browser software in use.
11.2 You may set your browser to disable cookies when visiting our websites. However, some website functions may be unavailable if you choose to do so.
12. Complaints and Enquiries
12.1 Olive Group is committed to the protection of your privacy. If you have any questions about how we handle personal information, would like to complain about how we have handled your information, or would like further information about our Privacy Policy, please submit a written query or complaint to our Privacy Officer. Our Privacy Officer will assess any complaints and liaise with you to resolve any issues within a reasonable time (usually within 30 days).
13. Contact Olive Group
13.1 By Email: hello@olivegroup.com.au
13.2 By Post: Attn: Privacy Officer
Olive Group
PO Box 486
Hamilton QLD 4007
1.3.3 By Phone: (07) 3216 4494
14. Updating our Privacy Policy
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Olive Group reserves the right to review, amend and/or update this policy from time to time.
We aim to comply with the APPs and other privacy requirements required to be observed under State or Commonwealth Government contracts.
If further privacy legislation and/or self-regulatory codes are introduced or our Privacy Policy is updated, we will summarise any substantial modifications or enhancements in this section of our Privacy Policy.
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